Frequently asked questions
Ordering, delivery, securing an account after you receive it, and the policies that apply.
Ordering and delivery
Most orders are delivered shortly after payment is confirmed. If a configuration needs preparation first, our support team will tell you the expected timing when you order.
Every listing shows its full configuration range with the price for each tier. Open the provider page, read what each configuration includes, and select it on the product page. If two platforms are close, put them side by side on the comparison page.
Payment methods available at checkout are shown on the checkout page itself. If you need a method that is not listed, contact support before ordering.
Yes. Teams that keep production, staging and development separate often order several accounts. Add each configuration to the cart, or contact support if you need a larger volume.
Using the account
Change every credential the account was delivered with, enable multi-factor authentication on the root user, create scoped users for day to day work, and set a billing alert before you deploy anything of value. Turn on audit logging, such as CloudTrail on AWS, and rotate access keys on a schedule.
That depends on the configuration you choose and on the provider terms that apply to it. Higher limit configurations are built for sustained workloads. Review the provider terms of service that govern the account and make sure your intended use complies with them.
Credits are promotional balances applied against usage on the platform. Where a configuration includes credits, the amount is stated in the configuration name on the product page. Credits offset spend on covered services until they are used or until they expire under the provider terms.
Several providers block outbound SMTP on port 25 by default to limit spam. Configurations listed with port 25 open have that restriction lifted, which matters if you intend to send mail directly from the server rather than through a relay.
Yes. Accounts are delivered with billing already active, and you can attach your own payment method through the provider console when you are ready to take over billing.
Policy and compliance
Yes. Accounts supplied through BuyCloudAccess are for lawful, authorised use only. Your use of any account remains governed by that provider's own terms of service and acceptable use policy, together with any export control and sanctions law that applies to you.
No. BuyCloudAccess is an independent marketplace. We are not an authorised reseller, partner or agent of AWS, Google, Microsoft, DigitalOcean, Akamai, OVHcloud, Oracle, Hetzner, UpCloud, Atlantic.Net, Alibaba Cloud or Kamatera. All provider names and marks belong to their respective owners and are used here only to describe the platform an account belongs to.
Refund terms are set out on the refund policy page. Contact support first if something is wrong with an order, since most issues can be resolved directly.
Our handling of personal data is described on the privacy policy page.
Still have a question?
Ask our support team before you order. We would rather answer first than sort it out afterwards.