If something is wrong with an order, contact support first. Most problems are resolved directly and quickly.
When we will replace or refund
- The account details supplied do not work on delivery.
- The account delivered does not match the configuration you ordered.
- We are unable to fulfil the configuration you ordered.
In these cases we will either supply a replacement account or refund the order.
When we cannot refund
- The account was suspended or restricted by the platform because of how it was used after delivery.
- Credentials were not changed on receipt and the account was subsequently compromised.
- The platform changed its own terms, limits or pricing after delivery.
- You ordered the wrong configuration and the account has already been used.
How to raise a problem
Contact support with your order reference and a description of the issue, including any error message the platform showed. Report problems as soon as you notice them, since platform issues are easier to resolve close to delivery.
How refunds are paid
Approved refunds are returned to the original payment method. Processing time depends on your payment provider.