Support covers choosing a configuration, order status, delivery and anything that goes wrong after an order.
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Contact support
What to include
- The platform and configuration you are asking about, for example AWS 128 vCPUs or Hetzner open port 25.
- Your order reference, if you already ordered.
- What you are trying to run, if you want a recommendation.
Common requests
Choosing between platforms. Tell us the workload and the region you need and we will point you at the configurations that fit. You can also compare accounts side by side.
A platform we do not list. The catalogue covers fourteen platforms. If you need something else, ask and we will tell you whether we can source it.
Securing an account after delivery. Change the delivered credentials, enable multi-factor authentication, create scoped users and set a billing alert. The FAQ sets out the full checklist.